Shipping & Delivery Policy

1. Made-to-order production

Our diamond painting products are produced on demand in China and shipped from our production or fulfillment network there. Processing occurs before carrier collection.

• Standard products: normally 1–2 business days.
• Custom photo products: normally 2–4 business days.

Business days exclude weekends and applicable public holidays. Photo clarification, address correction, fraud review, or customer confirmation can extend processing.

2. Estimated delivery times

These are estimates, not guaranteed delivery dates. Customs, local carrier capacity, weather, peak periods, remote areas, and events outside reasonable control can affect transit.

3. Tracking

We email tracking information after shipment. A number may be created before the parcel receives its first physical scan. Follow the steps on our Track Your Order page before contacting support.

4. Split shipments

Products in the same order may be completed or routed separately. Items may arrive in more than one parcel and on different days.

5. Shipping address

Customers must provide a complete and accurate address. Contact us immediately if a correction is needed. We will try to update it before dispatch, but changes are not guaranteed after fulfillment begins.

6. Customs and import charges

Unless taxes or duties are clearly collected at checkout, the recipient may be responsible for import duties, taxes, brokerage, or handling charges imposed by the destination country.

7. Delays

If we cannot ship within the period reasonably represented, we may contact you with an updated estimate and options. Where law requires it, you may accept the delay or cancel the unshipped order for a prompt refund.

8. Lost parcels

Contact us when tracking shows an unusual delay or delivery exception. We may ask you to check household members, neighbors, a building manager, local carrier office, or safe-place location. Once a parcel is confirmed lost in transit, we will arrange a replacement or another legally appropriate remedy.

9. Marked delivered

If tracking is marked delivered but the parcel cannot be found, contact the local carrier promptly and email us. We assess delivery disputes individually using the address supplied, carrier information, and available proof of delivery.

10. Contact