Delivery help

Track Your Order

How to find tracking details, understand early scans, and report an unusual delivery problem.

Check your shipping email

Open the dispatch email sent to the address used at checkout. It contains the available carrier or tracking link.

Allow the first scan

A label may be created before the parcel enters the carrier network. Early tracking can take several business days to update.

Review the local carrier

After the parcel reaches your country, a local postal or courier partner may provide final delivery scans.

Tracking has not moved

A pause does not automatically mean the parcel is lost. International parcels can wait between export, customs, transfer, and local-carrier scans. Compare the order with our delivery estimates.

Tracking says delivered

  • Check household members, neighbors, reception, parcel lockers, and safe places.
  • Contact the local carrier using the tracking number.
  • Email us with your order number if the parcel remains missing.
Need an investigation?

Email [email protected] with the order and tracking numbers.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.