Returns, Refunds & Cancellations

1. Your legal rights

This policy provides our store procedures and voluntary promises. It does not exclude, restrict, or replace mandatory consumer rights that apply in your country, state, province, or territory.

2. Order cancellations

Contact us within 24 hours after ordering. We will cancel free of charge when production or fulfillment has not begun. Because products are made on demand, pre-shipment cancellation is not guaranteed after production begins. Mandatory rights remain unaffected.

3. Voluntary 30-day return window

Eligible unused standard products may be returned within 30 days after delivery when you contact us for authorization, keep the item complete and in original condition and packaging, use tracked return shipping, and provide the tracking number.

For voluntary change-of-mind returns, the customer pays return shipping. Subject to mandatory law, the customer is responsible for the parcel until it reaches the authorized return location.

4. Custom and personalized products

Custom photo products are made specifically for an individual order and are normally not eligible for voluntary change-of-mind returns after production begins. We still review damage, incorrect production, manufacturing faults, or an outcome materially inconsistent with the agreed image or description.

5. Discounted and final-sale products

Ordinary discounted products remain subject to this policy and applicable law. A clearly marked final-sale item may be excluded from our voluntary change-of-mind program only where law permits. Sale pricing never removes rights for faulty, damaged, incorrect, unsafe, or misdescribed goods.

6. Damaged, faulty, or incorrect items

Email us promptly with your order number and clear photographs of the product, packaging, and shipping label. When confirmed, we will arrange a free replacement or another appropriate remedy. Do not return the item unless instructed.

7. Missing drills or components

Report drills or core components missing from the original package within 30 days of delivery. Include the order number, product name, missing code or symbol, and a photo of the contents. Confirmed missing drills are resent without charge during this period. Later requests may require payment for drills and shipping without limiting mandatory rights.

8. Lost parcels

Once a parcel is confirmed lost in transit, we will arrange a replacement or another legally appropriate remedy. See our Shipping & Delivery Policy.

9. How to request a return or remedy

1. Email [email protected].
2. Include the order number, checkout email, item name, and reason.
3. Attach clear photographs when relevant.
4. Wait for written authorization and return instructions.
5. For an authorized return, use tracking and send us the number.

10. Inspection and refunds

After an authorized return arrives, we inspect it. When approved, we aim to initiate the refund to the original payment method within five business days. Banks and card issuers may need additional time to post the credit.

For a voluntary change-of-mind return, original shipping is normally not refundable unless mandatory law requires otherwise.

11. Contact